Shipping Policy

Shipping & Delivery Policy

At Senaveli, we strive to deliver your order as quickly and safely as possible. Please review our Shipping & Delivery Policy below, which applies to all orders placed on our website.

1. Processing Times
Orders are processed on regular business days (Monday through Friday, excluding public holidays).
• Standard Order Processing: Most orders are processed, verified, and prepared for dispatch within 1 to 3 business days.
• During high-volume promotional events (such as our up to 67% OFF seasonal campaigns) or holidays, processing may take an additional 1 to 2 business days.

2. Shipping Rates & Estimated Delivery Times
Final shipping options and rates are calculated and displayed at checkout prior to payment. Many of our multi-bottle bundle promotions include Free Standard Shipping.
• Standard Shipping (United States): Estimated delivery is typically 5 to 12 business days after dispatch, depending on your location and the fulfillment center closest to your state.
• International Shipping (Where Available): Estimated delivery is typically 7 to 15 business days after dispatch.
Please note that any product-specific shipping estimates shown on individual product pages are general estimates and are not guaranteed delivery dates.

3. Orders With Multiple Products or Free Gifts
To get your items to you as efficiently as possible, we utilize multiple fulfillment centers. If your order includes multiple products, bundles, or promotional gifts, items may be shipped in separate packages and arrive on different days. You will receive a separate tracking number via email for each shipment.

4. Order Tracking
As soon as your order leaves our fulfillment center, we will send a shipping confirmation email containing your tracking number and carrier link. Please allow 24 to 48 business hours after receiving the email for the carrier’s tracking portal to update with live scan movements.

5. Shipping Delays & Carrier Transit Issues
All delivery timeframes provided on our website are good-faith estimates. Senaveli is not liable for transit delays caused by circumstances beyond our direct control, including carrier routing backlogs, severe weather, customs inspections, or peak seasonal volume. Transit delays do not qualify an order for cancellation or a cash refund once the package has been dispatched.

6. Address Accuracy & Modifications (2-Hour Window)
It is the customer's responsibility to ensure that the shipping address entered at checkout (including any apartment, suite, or unit number) is complete and accurate.
• Because orders are transmitted to our automated fulfillment queue shortly after checkout, any request to update a shipping address must be emailed to support@senaveli.com within 2 hours of placing your order.
• After 2 hours (or once an order has entered processing), we cannot reroute or modify the destination address.
• If a package is returned to sender or deemed undeliverable due to an incorrect, incomplete, or refused address, the customer may choose to have the package reshipped for a flat reshipping fee ($9.95), or request a partial refund strictly subject to the deductions and 20% maximum refund cap outlined in our Refund Policy.

7. Packages Marked "Delivered" (Lost or Stolen Packages)
Once the shipping carrier (such as USPS, UPS, FedEx, or DHL) updates your tracking status to "Delivered" at the address provided at checkout, title and risk of loss pass to the buyer. Senaveli is not responsible for packages that are misplaced, left at a neighbor's residence, or stolen after a verified carrier delivery scan.
If your tracking shows "Delivered" but you cannot locate your package:
1. Please check all entrances, porches, mailboxes, parcel lockers, and with neighbors or building management, as carriers occasionally scan packages up to 24 hours prior to physical drop-off.
2. If the package is still missing after 48 hours, please file a missing mail claim directly with the local carrier and email us at support@senaveli.com within 72 hours (3 days) of the recorded delivery date with your carrier claim reference number.
3. Packages marked "Delivered" by the carrier do not qualify for cash refunds; however, at our sole discretion, we may offer a one-time courtesy replacement subject to a shipping and handling fee.

8. Customs, Duties & Import Taxes
For orders shipped outside the United States, any applicable customs duties, VAT, or local import taxes are the responsibility of the recipient and may be collected at checkout or by your local customs authority upon arrival.

9. Contact Us
If you have any questions regarding the status of your shipment, please reach out to our team:
Email: support@senaveli.com
Phone: +1 (303) 339-9026
Support Hours: We reply within 1–2 business days.

Senaveli is operated by Greenline Commerce LLC
1500 N Grant St, Ste B, Denver, CO, United States, 80203