Refund Policy

Refund & Guarantee Policy

At Senaveli, we stand behind the quality of our formulations. Please read this Refund & Guarantee Policy carefully, as it governs all purchases made on our website. Any promotional money-back guarantees mentioned on individual product pages or marketing materials (including our "Keep the Bottle" promotional guarantee) are strictly subject to the verification requirements, fee deductions, and refund caps outlined in this official policy, which takes priority over general promotional summaries.

1. 30-Day Consistent Usage Requirement
Because our botanical and barrier-repair formulas require time and daily consistency to visibly improve mature skin, we ask that you give the product a fair chance to work. To qualify for a guarantee claim, you must provide clear documentation demonstrating consistent twice-daily usage for a minimum of 30 consecutive days:
• A clear, timestamped "Before" photo of the target area taken on Day 1 (prior to first application) alongside your physical order packing slip.
• A clear, timestamped "After" photo of the exact same area under similar lighting taken at least 30 days later, along with a photo of the used bottle showing appropriate product depletion.

2. Refund Structure, Deductions & 20% Maximum Cash Refund Cap
Due to strict health, safety, and cosmetic hygiene regulations, opened or delivered topical skincare products cannot be restocked or resold once they leave our facility. Furthermore, our promotional offers include instant-access digital bonuses (such as the "Skin Care After 60" E-Book, valued at $29.00) and subsidized shipping and fulfillment costs that cannot be recovered once an order is dispatched.

Accordingly, all approved refund requests are processed under the following terms:
• Mandatory Deductions & Maximum Refund Cap: After deducting non-recoverable fulfillment and shipping costs ($9.95–$14.95), cosmetic hygiene disposal and processing fees, and the retail value of included non-returnable digital bonuses, cash refunds to your original payment method are capped at a maximum of 20% of the net order purchase price.
• Non-Verified / Courtesy Requests: If you request a refund without meeting the full 30-day timestamped photo documentation requirement, or if you simply change your mind after your order has been processed, your order is not eligible for a standard guarantee refund. However, as a one-time customer courtesy, we may offer a goodwill partial refund of up to 20% of your order value (with no need to return the bottle), or a Store Credit voucher at our discretion.

3. Multi-Bottle Bundles & Free Gifts
• Single-Bottle Trial Limit on Bundles: Because one 60ml (2 fl. oz.) bottle provides a full 30-day supply, our 30-day usage evaluation requires opening only one (1) bottle. Opening or breaking the seal on more than one bottle in a multi-bottle bundle voids refund eligibility for the order.
• Free Gifts & Digital Bonuses: Physical promotional gifts and digital e-books do not need to be returned; however, their stated retail value is automatically deducted from any refund calculation, subject to the 20% maximum refund cap above.

4. How to Request a Resolution
1. Email our team at support@senaveli.com within the applicable guarantee period after delivery.
2. Include your order number, a brief description of your experience, and your timestamped Day 1 and Day 30+ usage photos.
3. Our team will review your submission and reply within 1–2 business days with available resolution options.
Please do not ship any products back to our corporate office or warehouse without prior written authorization, as unauthorized returns are automatically disposed of upon arrival and do not qualify for credit.

5. Refund Timing
Once a partial refund settlement (up to 20%) is approved and confirmed by you via email, the credit will be issued to your original payment method within 5 business days. Depending on your bank or card issuer, it may take an additional 3–5 business days to appear on your statement.

6. Damaged, Defective, or Incorrect Items (Replacement Only)
If your order arrives physically damaged, leaking, defective, or incorrect, you must contact us at support@senaveli.com within 72 hours (3 days) of the carrier's recorded delivery time. Please include clear photos of the outer shipping box, the shipping label, and the damaged item(s). For verified transit damage or manufacturing defects, we will ship a brand-new replacement to you at zero cost. Damaged or defective items are eligible for free replacement only and do not qualify for cash refunds.

7. Order Cancellations & Address Changes
To ensure fast delivery, orders are transmitted to our automated fulfillment center shortly after checkout. You may request an order cancellation or shipping address correction by emailing us within 2 hours of placing your order. Once an order has entered the fulfillment queue (or after 2 hours from purchase), it cannot be canceled or modified, and the standard terms of this Refund Policy will apply.

8. Refused, Unclaimed, or Undeliverable Packages
Orders that are refused at delivery or returned to sender due to an incorrect or incomplete address provided at checkout are subject to original shipping charges and return destruction fees. Any eligible credit for undeliverable packages is strictly capped at 20% of the net order value.

9. Your Rights
By completing a purchase on our store, you acknowledge and agree to the terms of this Refund & Guarantee Policy. Nothing in this policy limits any mandatory statutory rights you may have under applicable consumer protection laws.

Senaveli is operated by Greenline Commerce LLC
1500 N Grant St, Ste B, Denver, CO, United States, 80203

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Refund Policy

Refund Policy

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